Custom orders are gladly accepted and each piece will have a NON-REFUNDABLE deposit. The non-refundable deposit amount varies by commission, so let’s chat about it before we set up the work. Custom orders, once received, are also final sales. There are no returns or exchanges on custom orders. Custom work is a delicate balance of art and commerce, but over all, we have to trust one another. You trust me to make you a truly fantastic piece of art jewelry, and I trust you to complete the purchase. Pour over my listings, check out my blog, or meet me at one of the festivals I participate in—let’s build bridges before we get to work. If you are not comfortable with this, you may want to rethink asking for a custom piece. I will devote time, materials and brain space to your order, we will talk at each step of the process, and you will LOVE it because it will be unique and individual, just like you.
Shipping normally occurs within 48 hours of purchase. I will be shipping to your check out address (not the PayPal address). If you have any doubt about which address I’m using, contact me. I know a lot of folks are on the road between a couple of locations (I dream of that!) and I want to be sure your piece(s) is (are) sent to the right home! I’m hoping you get the idea to buy several pieces by my clever use of plural in the previous sentence!! Shipping for Gifts is done on a case by case basis. I probably won’t ship things overseas after receiving a bank transfer. My Dad has told me all about that scam.Your piece(s) will be carefully and securely wrapped, and sent via USPS. For larger pieces, I recommend USPS Priority (increase fee), or I can offer you FedEx shipping for more expensive pieces (increased fee). I really like to know where the babies are when they are between you and me. Please feel free to contact me if you would like a different shipping method and we will figure out together what works best for both of us.INTERNATIONAL customers: All items are shipped 1st Class International Mail and insured. Tracking is not available on 1st class international mail shipments. It can be slow and we both need to be patient. The customer is totally responsible for any duties/taxes that may be charged when shipped internationally.
Returns with refunds will be granted for three calendar days from date of receipt of the shipment (with communication). After that, I can offer you an exchange for an additional four calendar days (also with communication). That means you have seven calendar days to check the piece against your outfit or have your friends tell you what they think! I try to have the best detailed photos of each piece and tell you any and all characteristics that are important within the listing itself. If you have questions, contact me before you purchase the piece so we can talk more about your questions. Some of my pieces are truly out there, so be brave, and if you go for it--- GO FOR IT!!
For those of you lucky enough to score a SALE - you should know that all “Sale” items are, in fact, FINAL SALE. That means, NO REFUNDS, NO EXCHANGES. “SALE” is a one way street into your jewelry collection, or your daughter’s, sister’s, or friend’s. Read all descriptions carefully and then prepare for the arrival of your newest piece of Art Jewelry!
Refunds within the first three calendar days from date of receipt of the shipment.
No refunds are granted on Sale priced items.
Exchanges granted within the first seven days of receipt of the order.
No exchanges on Sale priced items.
I do Wholesale! If you have a gallery, shop, or boutique, contact me and we can set up an order or a pick box. I'd be more than happy to send you my wholesale information. I ship pick boxes with a CC number and authorization on file. I will also need your resellers' info and business info on file. Pick boxes split shipping (I pay for shipping out, and you pay for shipping back) and require tracking and insurance for all shipments.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Margaret.email@example.com or by mail using the details provided below:
Original Sin Jewelry
[Re: Privacy Compliance Officer]
Original Sin Jewelry, 3505 E Guthrie Mountain Place, Tucson AZ 85718, United States
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